PRIMEOPS

Careers

Build a career without borders.

Every PrimeOps role is fully virtual. We hire skilled operators across customer experience, administration and business operations, and we invest in their growth.

View open roles →Talk to our team
100%
Virtual roles
20+
Countries
24/7
Coverage windows
7
Open positions
All roles are 100% virtual

PrimeOps does not operate from a central office. Every team member works remotely with a reliable home setup. You bring the skill; we provide the tooling, training and structure.

Open roles

Jobs under our company.

Seven roles open across customer experience, administration, operations and people.

01 · Customer Experience

Customer Support Specialist

Virtual

Be the first point of contact for our clients' customers across email, chat and helpdesk. You will own the conversation from first reply to resolution.

Type
Full-time · Virtual
Hours
40 hrs/week · Rotating shifts to cover AMER, EMEA or APAC windows

What you'll do

  • Respond to customer enquiries via email, live chat and helpdesk within agreed SLAs
  • Investigate and resolve product and billing issues with clear, friendly communication
  • Document recurring issues and feedback to improve internal knowledge base
  • Coordinate with client teams on escalations and complex tickets

Qualifications

  • 1+ year in a customer-facing support role
  • Excellent written English; additional languages a plus
  • Comfort with Zendesk, Intercom, Freshdesk or similar tools
  • Reliable home office setup with stable internet (25 Mbps+)
Apply with CV + short noteApply now →

02 · Administrative Support

Virtual Executive Assistant

Virtual

Support founders and executives with calendar management, research and day-to-day administration so they can stay focused on growth.

Type
Full-time · Virtual
Hours
40 hrs/week · Aligned to assigned client's primary time zone

What you'll do

  • Manage executive calendars, scheduling and travel coordination
  • Prepare meeting briefs, take notes and follow up on action items
  • Conduct research and prepare summaries on people, markets and vendors
  • Maintain document libraries, expense logs and light bookkeeping

Qualifications

  • 2+ years as an executive or virtual assistant
  • Mastery of Google Workspace and Microsoft 365
  • Strong written communication and discretion with confidential information
  • Self-directed, organised and detail-obsessed
Apply with CV + short noteApply now →

03 · Business Operations

Operations Analyst

Virtual

Run the back-office workflows that keep client businesses moving. CRM hygiene, reporting, data entry and process documentation.

Type
Full-time · Virtual
Hours
40 hrs/week · Flexible within client business hours

What you'll do

  • Maintain CRM and database accuracy across HubSpot, Salesforce or Pipedrive
  • Produce weekly and monthly operational reports for client stakeholders
  • Document and refine standard operating procedures
  • Identify automation opportunities and partner with tooling specialists

Qualifications

  • 2+ years in operations, RevOps or data administration
  • Strong spreadsheets skills; SQL or Looker Studio a plus
  • Experience with at least one major CRM
  • Comfort working asynchronously across time zones
Apply with CV + short noteApply now →

04 · Customer Experience

Helpdesk Team Lead

Virtual

Lead a pod of 6 to 10 support specialists, coach for quality and own the day-to-day relationship with one or two client accounts.

Type
Full-time · Virtual
Hours
40 hrs/week · Overlap of 4 hrs with both AMER and EMEA

What you'll do

  • Manage shift rosters, queue health and SLA reporting
  • Coach team members through QA, 1:1s and structured feedback
  • Run weekly business reviews with client stakeholders
  • Partner with recruiting to scale the pod as accounts grow

Qualifications

  • 4+ years in customer support; 1+ year leading a team
  • Proven track record on CSAT, FRT and resolution metrics
  • Experience running QA and coaching frameworks
  • Calm, structured communicator under pressure
Apply with CV + short noteApply now →

05 · Client Services

Client Success Manager

Virtual

Own a portfolio of PrimeOps client accounts end-to-end, from onboarding through expansion, and make sure every engagement is healthy.

Type
Full-time · Virtual
Hours
40 hrs/week · Aligned to client portfolio time zone

What you'll do

  • Lead onboarding for new clients and define success metrics together
  • Run monthly and quarterly business reviews
  • Identify expansion opportunities and coordinate staffing
  • Be the single point of accountability for client satisfaction

Qualifications

  • 3+ years in client success, account management or BPO services
  • Comfort speaking with founders, operators and senior leaders
  • Strong commercial instincts and structured problem solving
  • Experience managing remote, distributed delivery teams
Apply with CV + short noteApply now →

06 · People

Recruiter, Global Talent

Virtual

Source and hire the operators, specialists and team leads that power PrimeOps engagements around the world.

Type
Full-time · Virtual
Hours
40 hrs/week · Flexible, with weekly team overlap

What you'll do

  • Run full-cycle recruiting for support, admin and operations roles
  • Build candidate pipelines across multiple geographies
  • Partner with hiring managers on scorecards and structured interviews
  • Own a great candidate experience from first touch to offer

Qualifications

  • 3+ years recruiting for remote or BPO organisations
  • Experience hiring across at least two continents
  • Confident using LinkedIn Recruiter and modern ATS tooling
  • Strong written communication and brand instincts
Apply with CV + short noteApply now →

07 · Business Operations

Data Entry Specialist

Virtual

Own the accuracy of client records. Fast, precise data capture and validation across CRMs, spreadsheets and back-office systems.

Type
Full-time · Virtual
Hours
40 hrs/week · Flexible within client business hours

What you'll do

  • Enter, update and validate records across CRMs, ERPs and spreadsheets
  • Cross-check source documents to guarantee 99%+ data accuracy
  • Migrate and clean datasets between platforms
  • Flag anomalies and escalate data quality issues to the operations lead

Qualifications

  • 1+ year in a data entry, admin or back-office role
  • Typing speed of 55+ WPM with strong attention to detail
  • Advanced Excel or Google Sheets (formulas, filters, pivots)
  • Reliable home office setup with stable internet (25 Mbps+)
Apply with CV + short noteApply now →

How to apply

A simple, respectful hiring process.

01

Send your application

Email careers@prime-ops.online with your CV and a short note on why this role fits you.

02

Intro call (30 min)

A conversation with our recruiting team to understand your background and answer your questions.

03

Skills assessment

A short, role-specific exercise that mirrors the real work.

04

Final interview

Meet your future team lead and a senior operator. We respond within 5 business days.

Don't see the right role?

We're always meeting great operators. Send us a note and we'll keep you in mind as new roles open.

Introduce yourself →